Refund policy

No Returns Policy:

• Due to the bespoke nature of our watch customisation
  services, we do not accept returns under any circumstances.

Refunds:

• Refunds are only issued in the rare event of a clear and
  genuine manufacturing fault.
• This includes faults confirmed to have occurred due to
  supplier error or during the shipping process.

Refund Procedure:

• Customers must provide photographic or video evidence of
  the issue within 7 days of receiving the product.
• Once the fault is verified by our team, a full or partial refund
  will be processed at our discretion.

Exclusions:

• Damage caused by misuse, accidents, or unauthorised
  modifications will not be eligible for refunds or claims.