You can place an order directly through our website. Simply choose a base model, select your preferred customisation options, and proceed to checkout. You can also order one of our pre-made custom watches. If you need assistance, our team is available to guide you through the process.

Typically, it takes 14-21 business days to complete and ship your custom watch, depending on the complexity of the design and demand. We will keep you updated throughout the process.

Yes! If you have a special request or idea in mind, feel free to contact us. Our team will work with you to bring your vision to life.

A customised watch is a personalised version of an iconic timepiece, tailored to your style preferences. We modify the design, colour, straps, and other elements to create a one-of-a-kind piece just for you.

Our watches are custom-built, carefully assembled by hand using a high-quality Seiko automatic or hybrid movement, paired with premium aftermarket components, typically crafted from 316L stainless steel.

We use Seiko automatic movements such as NH34, NH35, NH36, NH38, NH70, NH72, VK63, VK64 and VK61. Renowned worldwide, these movements deliver smooth, dependable performance to keep up with your everyday rhythm.

Yes, all of our customised G-shocks are authentic. We use original Casio G-Shock watches as the base for all our customisations, however we have no brand affiliation with Casio. Most of the parts we use, such as the chapter rings, hour markers, dials, and hands, are original Casio components. However, we also occasionally use high-quality parts which are premium imports designed to complement the style of the watch, for these components as well as the bracelets. Rest assured, the integrity and durability of the original G-Shock are maintained in every customised piece.

Since each custom watch is made specifically to your specifications, we are unable to accept returns or exchanges on custom orders. However, if there's an issue with the quality or craftsmanship, please contact us immediately, and we will correct it.

Yes, we do! If you're looking to place a bulk order for corporate gifts, events, discounts, or special occasions, get in touch with us for a custom quote and details on lead times.

We courier it directly to your door using Courier Guy.

Diald Timepieces is an independent watch customization brand that specializes in modifying and personalizing timepieces using high-quality components. While we utilize genuine parts manufactured by Seiko and Casio in some of our builds, we are in no way affiliated with, endorsed by, or sponsored by either brand.

Seiko and Casio are renowned watchmakers with their own official products and services, and any modifications performed by Diald Timepieces are independent of their respective companies. Our customised watches are unique creations tailored to the preferences of our customers, and as such, they do not carry the warranties, guarantees, or official service support of Seiko or Casio.

All trademarks, brand names, and logos remain the property of their respective owners. Any reference to Seiko or Casio components is solely for descriptive purposes, ensuring transparency about the parts used in our custom builds. By purchasing from Diald Timepieces, customers acknowledge that they are acquiring a modified timepiece distinct from factory-issued models.

For further information regarding this, please contact us directly

Yes, all our custom watches retain their original water resistance after customisation. We ensure that all modifications are done with precision to maintain the watch’s durability and waterproof rating.