Frequently Asked Question

What is a customized G-Shock?

A customized G-Shock is a personalized version of the iconic G-Shock watch, tailored to your style preferences. We modify the design, color, straps, and other elements to create a one-of-a-kind piece just for you.

How do I place an order for a custom G-Shock?

You can place an order directly through our website. Simply choose a base model, select the customization options you prefer, and proceed to checkout, or order one of our premade custom G-shocks. If you need assistance, our team is available to guide you through the process.

How long does it take to receive my custom watch?

Typically, it takes 14-21 business days to complete and ship your custom G-Shock, depending on the complexity of the design and demand. We will keep you updated throughout the process.

Can I return or exchange my custom G-Shock?

Since each custom G-Shock is made specifically to your specifications, we are unable to accept returns or exchanges on custom orders. However, if there's an issue with the quality or craftsmanship, please contact us immediately, and we will correct it.

Can I request specific designs or colors not listed on the website?

Yes! If you have a special request or idea in mind, feel free to contact us. Our team will work with you to bring your vision to life.

Do you offer bulk or corporate orders for custom G-Shocks?

Yes, we do! If you're looking to place a bulk order for corporate gifts, events, discounts, or special occasions, get in touch with us for a custom quote and details on lead times.

Are our G-shocks authentic?

Yes, all of our customized G-shocks are 100% authentic. We use original Casio G-Shock watches as the base for all our customizations. Most of the parts we use, such as the chapter rings, hour markers, dials, and hands, are original Casio components. However, we also occasionally use high-quality parts which are premium imports designed to complement the style of the watch, for these components as well as the bracelets. Rest assured, the integrity and durability of the original G-Shock are maintained in every customized piece.

What is the difference between brushed and polished stainless steel cases?

Our brushed stainless steel cases have a matte finish that gives the watch a subtle, understated look, while also being resistant to visible scratches and fingerprints. The polished stainless steel cases, on the other hand, have a glossy, mirror-like finish that adds a bold and luxurious shine. Both finishes are high-quality and durable, so it simply comes down to your personal style preference.

Are the watches still waterproof after customization?

Yes, all our custom G-Shock watches retain their original waterproof rating after customization. We ensure that all modifications are done with precision to maintain the watch’s durability and water resistance.

How does the customer receive the watch?

We courier it directly to your door using Courier Guy.