Frequently Asked Question

What is a customised watch?

A customised watch is a personalised version of an iconic timepiece, such as a G-Shock or Seiko, tailored to your style preferences. We modify the design, colour, straps, and other elements to create a one-of-a-kind piece just for you.

How do I place an order for a custom watch?

You can place an order directly through our website. Simply choose a base model, select your preferred customisation options, and proceed to checkout. You can also order one of our pre-made custom watches. If you need assistance, our team is available to guide you through the process.

How long does it take to receive my custom watch?

Typically, it takes 14-21 business days to complete and ship your custom watch, depending on the complexity of the design and demand. We will keep you updated throughout the process.

Can I return or exchange my custom watch?

Since each custom watch is made specifically to your specifications, we are unable to accept returns or exchanges on custom orders. However, if there's an issue with the quality or craftsmanship, please contact us immediately, and we will correct it.

Can I request specific designs or colors not listed on the website?

Yes! If you have a special request or idea in mind, feel free to contact us. Our team will work with you to bring your vision to life.

Do you offer bulk or corporate orders for custom watches?

Yes, we do! If you're looking to place a bulk order for corporate gifts, events, discounts, or special occasions, get in touch with us for a custom quote and details on lead times.

Are our G-shocks authentic?

Yes, all of our customised G-shocks are authentic. We use original Casio G-Shock watches as the base for all our customisations, however we have no brand affiliation with Casio. Most of the parts we use, such as the chapter rings, hour markers, dials, and hands, are original Casio components. However, we also occasionally use high-quality parts which are premium imports designed to complement the style of the watch, for these components as well as the bracelets. Rest assured, the integrity and durability of the original G-Shock are maintained in every customised piece.

Are our Seiko's authentic?

We have no brand affiliation with Seiko. Our Seiko-style watches use high-quality movements made by Seiko’s own manufacturing facilities, which produce watch movements for various companies, including us. However, these watches are not sold under the official "Seiko" brand name. Each piece is carefully assembled and customized to offer a unique and high-quality timepiece.

Are the watches still waterproof after customisation?

Yes, all our custom watches retain their original water resistance after customisation. We ensure that all modifications are done with precision to maintain the watch’s durability and waterproof rating.

How does the customer receive the watch?

We courier it directly to your door using Courier Guy.